Enzigma Software Pvt Limited is hiring Software Support Engineer

Company Profile	Enzigma was exclusively working for Human Concepts LLC till 2007 custom applications, integration and e-commerce. In 2007 Enzigma started working on various projects on Salesforce.com upcoming platform force.com, the very first cloud platform (PaaS - Platform as a Service). Enzigma was very first company to launch an application "FTP Attachments" from India on AppExchange, a market place of Salesforce.com and became ISV partner of Salesforce.com. FTP Attachments was recognized as "Application of the month" February 2007, and has grown their customer base to 500+ till date.
Job Profile	Candidate should be BE/ B.Tech/ MCA/ MSc (Computer Science) with strong skills in Technical/ Software Support. Working knowledge of ASP .Net, SQL Server 2000 and above is a must. Essential Written/ Verbal skills for Indian, US, Australian Market to be at the highest quality. Primary Responsibilities: Handle incoming customer calls and cases for FTP Attachment. Provides client assistance promptly (early morning or late night calls ) and accurately to ensure client satisfaction by using proper procedures for call control, problem resolution, reporting and escalation. Conduct troubleshooting at customer site if necessary. Supplement implementation team efforts as needed. Secondary Responsibilities: Maintain and increase personal knowledge of Enzigma solutions/applications by initiating research through all appropriate resources including shadowing other analysts. Proactively complete product training via eConnects, on-site classes and handbooks of processes and procedures. Develops knowledge of product install / Hotfix deployment. Srs will act as mentors to new analysts after subject matter expertise is obtained. Follows department standards for case note entries in SFDC system. Kindly e-mail your resumes with subject line "Support Engineer_NAME_EXP" at info@enzigma.com before 24th Jan 2014
Experience	0 - 1 Year/s
Qualification	BCA/BCS, B.E./B.Tech, M.Sc, M.Tech, MCA/PGDCA, MCM/MCS
Skill Set	Technical/ Software Support, Application Support, Product Support
Job Location	Pune
Address	Kindly e-mail your resumes with subject line "Support Engineer_NAME_EXP" before 24th Jan 2014
Tel/ Mobile	Not Specified
E-mail Address	info@enzigma.com
How to Apply?	Interested candidates can send their updated resumes in word doc at the above mentioned email address.