Dell hiring "Client Tech Support Associate" for Any degree graduates,Gurgaon- March 2015

JOB POSTED DATE: 28 March 2015

COMPANY NAME:  Dell

COMPANY PROFILE:                           Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers. 

COMPANY WEBSITE:  www.dell.com

FIELD OF WORKING:  IT/Software Industry JOB ROLE/POSITION: Client Technical Support Associate

SALARY OFFERED: Best in Industry

JOB LOCATION: Gurgaon

LAST DATE:  ASAP

REQUIRED QUALIFICATION: Any degree

EXPERIENCE REQUIRED:1 Year+

CANDIDATE PROFILE:  Candidates should possess Graduate or Undergrad with 1 year of International Call Center Voice experience Should be willing to work in shifts in a 24 x7 work environment Should be residing within Transport Boundaries Excellent telephone soft skills & thorough telephone functional skills Ability to handle stressful situations. Ability to deal professionally with irate customers.

JOB DESCRIPTION: Assists customers by diagnosing problems and providing resolutions for technical service Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Identifies, researches and provides input on unique or recurring customer problems. Remains knowledgeable of Dell's product line, current industry products and technologies. Focuses on delivering a positive customer experience according to Dell standards. Monitors and tracks issues to ensure accurate resolution. May be involved in revenue generation activities with current Dell customers. Reviews and distributes pertinent cross-functional information.

APPLY MODE: Online

HOW

To Apply:                       Interested and eligible candidates apply this position in online as soon as possible (before the link expires)

To Apply: Click here Click => http://jobs.dell.com/in/india/product-services-client-technical-support/jobid7326259-client-tech-supt-associate link to Apply Online.