POSTED DATE: 27 July 2015
COMPANY NAME: IGATE
COMPANY PROFILE: IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients' business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.2 billion, and a global employee talent capital of over 33,484, we offer productized applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination. At a time when the technology landscape is changing dramatically, we believe that these three attributes will be the key guiding principles for us to navigate our way to higher value for all our stake holders.
COMPANY WEBSITE: www.igate.com
FIELD OF WORKING: BPO/KPO/ITES JOB ROLE: Systems Associate -Voice Technical Support
JOB ID: 176391
SALARY OFFERED: Best in Industry
JOB LOCATION: Noida
REQUIRED QUALIFICATION:
EXPERIENCE REQUIRED: 0-1 Year
CANDIDATE PROFILE: Candidate should possess B.E/B.Tech/BCA/MCA/B.Sc graduation from any recognized university or institution. Candidate should have Should possess 60% and above throughout academics Candidate should possess Certifications like MCSE/CCNA /PMI/ITIL are preferred Candidate should have Willing to work in night shifts Candidate should have willing to sign 2 years of Service agreement Candidate should have Basic computing skills Candidate should have good written and oral communication skills are required Candidate with Maximum 1 year of experience in an international call center can also apply with above said qualifications only
JOB DESCRIPTION: Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service. Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical. Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. Meet customer requirements through first contact resolution. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work and update customer file.
APPLY MODE: Online
HOW
To Apply: Interested and eligible candidates apply this position by following link as soon as possible.
To Apply: Click here Click => https://igate.taleo.net/careersection/ex/jobdetail.ftl?job=176391 link to Apply Online.
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