Ramboll hiring "Technical Support Engineer" at Gurgaon-Last Date:01 October 2015

POSTED DATE: 29 July 2015

COMPANY NAME: Ramboll    

COMPANY PROFILE:                                       Ramboll is a leading engineering, design and consultancy company founded in Denmark in 1945. We employ 12,500 experts and have a strong presence in the Nordics, North America, the UK, Continental Europe, Middle East and India, supplemented by a significant representation in Asia, Australia, South America and Sub-Saharan Africa. With almost 300 offices in 35 countries we emphasise local experience combined with a global knowledge-base. We constantly strive to achieve inspiring and exacting solutions that make a genuine difference to our customers, end-users and society as a whole. Ramboll works across the markets: Buildings, Transport, Environment, Energy, Oil & Gas and Management Consulting.

COMPANY WEBSITE: www.ramboll.com/

FIELD OF WORKING: IT/Software/BPO JOB ROLE: Technical Support Engineer  

SALARY OFFERED: Best in Industry

JOB LOCATION: Gurgaon

LAST DATE: 01 October 2015

REQUIRED QUALIFICATION: B.E/B.Tech/Any Degree

EXPERIENCE REQUIRED: Freshers

CANDIDATE PROFILE:  Candidate should possess B.E/B.Tech graduation from any recognized university or institution  Candidate should possess team working capabilities  Technical skills Proficiency in the troubleshooting and resolution of user queries. Broad knowledge on basic IT technologies/ tools/modules. Independently complete tasks of medium complexity according to specifications and quality requirements within at least one key technology and related technologies, tools and modules. Technology: Windows, MS Office, ADSL, network, Mobility, printing devices, Workday, Maconomy and other Rambøll standard applications and technolgies according to service catalog. ITIL foundation. Communication Communicate in a clear and polite manner. Excellent communication skill by phone, written and in person. Present issues and findings in a precise and well-articulated manner. Ability to communicate verbally, adjust terminology to different parties. English Confident in English, communicate fluently in both written and spoken English. Speak coherently with fully appropriate language features.

JOB DESCRIPTION:  Assists end-users with identifying, analyzing and escalating incidents within appropriate service standards. Provide support on standard devices such as standard desktop, tablets, phones and other devices in Ramboll service catalogue. Provide technical and functional support on Ramboll standard applications. Responsibilities: Act as SPOC (single point of contact). Providing 1st Line technical Support, answering support queries via Phone, E-mails, online chat, or in person. Track, monitor and report all the helpdesk incidents within the defined customer Service Level Agreement. Log customer issues into ticket handling management system (ITSM system) according to procedures to ensure adequate and high quality data-logging. Solve incidents and service request.

APPLY MODE: Online

HOW

To Apply:                Interested and eligible candidates apply this position by following link on or before 1st October 2015.

To Apply: Click here Click => http://www.ramboll.com/careers?vacancy_id=1430268&iframe=False link to Apply Online.